Website & Email Tickets
10 XPTry Odoo online at https://www.odoo.com/r/xGhi 00:00 - Introduction 01:02 - Email Alias 03:30 - Webform 05:14 - Closing Tickets 07:00 - Conclusion
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1.
When a customer sends an email to the support team's alias, which part of the email becomes the ticket's name in Odoo?
2.
What is a key difference in how ticket information appears when created via a Website Form versus an Email Alias?
3.
What does the "Automatic Closing" feature do when configured for 10 days of inactivity?