Helpdesk

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Course content

Track & Bill Time

10 XP

In this video, learn how to track time spent on Helpdesk tickets and how to invoice customers for that time. **Check out more Odoo tutorials** - [Tutorial label]: [link to youtube tutorial] (add individual tutorial links as they are relevant to do so) - Helpdesk playlist **App documentation** - [Doc label]: [link to specific doc] (add individual doc links as they are relevant to do so) - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo: [demo shortlink with UTMs] - Start a free trial: [trial shortlink with UTMs]

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1. What is the main difference between a "Prepaid/Fixed Price" product and a "Based on Timesheets" product in Odoo?

Prepaid products are only for physical goods, while timesheet products are for services. Prepaid allows you to invoice the customer upfront, while "Based on Timesheets" invoices based on hours actually worked. There is no difference; both require payment before any work can begin.

2. How do you connect a helpdesk ticket to a specific sales order to track hours against it?

By entering the correct sales order in the "Sales Order Item" field within the ticket. By sending a manual email to the accounting department with the ticket number. By creating a new project for every individual ticket received.

3. Where can a team member log their worked hours directly on a helpdesk ticket?

In the "Extra Info" tab. Directly in the chatter as a public message. In the "Timesheets" tab of the ticket.

Helpdesk

Track & Bill Time

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