Helpdesk

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Customer Ratings

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In this video, learn how to request customer ratings on Helpdesk tickets and Live Chat conversations. 00:00 - Intro 00:55 - Activate Customer Ratings 01:28 - Email template 02:34 - Live chat ratings 04:02 - Outro **Check out more Odoo tutorials** - Helpdesk tutorials **App documentation** - Customer Ratings doc - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. Which emoticons can a customer choose from when leaving a rating in Odoo Helpdesk?

A star-based system from 1 to 5 stars. Only a "Thumbs Up" or "Thumbs Down" option. A happy face, a neutral face, and a sad face.

2. How can you automatically request a rating from a customer once their ticket is resolved?

By calling the customer personally after every ticket. By setting an email template (like "Ticket Rating Request") on the "Solved" stage of the pipeline. By physically mailing a feedback form to their registered address.

3. When does Odoo automatically show the rating request screen in a Live Chat session?

As soon as the customer clicks the 'X' and confirms they want to leave the conversation. Every 5 minutes during the conversation to check if the customer is still happy. Only if the customer types the word "/rate" in the chat box.

Helpdesk

Customer Ratings

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