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In this video, learn how to integrate eLearning courses and community forums with your Helpdesk team. Other lessons related to this video: Helpdesk Team-Set-Up Helpdesk Reporting Customer Ratings Need more information about Odoo Knowledge? https://www.odoo.com/documentation/16.0/applications/productivity/knowledge.html Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. What is the main difference between the "Questions" and "Discussions" modes in an Odoo Community Forum?

"Questions" mode is only for employees, while "Discussions" is for the general public. "Questions" limits submissions to one answer per question, while "Discussions" encourages ongoing conversations. "Questions" mode costs money to use, whereas "Discussions" is completely free.

2. In an Odoo Forum, what is the purpose of "Karma points"?

To encourage social investment and keep users on their best behavior through a system of upvotes and downvotes. To allow customers to buy products with a 50% discount. To track how many hours an employee has spent answering forum posts.

3. How can a support agent use the "Knowledge" app integration when answering a helpdesk ticket?

By automatically calling the customer to read them the article. By searching for an article in the chatter and copying the text directly into their response. By forcing the customer to take an e-learning course before they can reply.

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