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How to Receive Tickets

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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. In this video, learn how to receive Helpdesk tickets through the Email Alias and Website Form channels, as well as activate the Automatic Closing and Customer Closing features. Other lessons related to this video: Helpdesk Team Set-Up Service Level Agreements (SLAs) Live Chat: Basics Need more information about Odoo apps?  https://www.odoo.com/documentation/user  Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. When a ticket is created via the Email Alias, where can the agent see the content of the customer's original email?
Only in the "Extra Info" tab. In both the "Description" tab and the ticket chatter. In a separate PDF attachment created by Odoo.
2. On the website contact form, what happens if a customer is already logged into their account?
Their name and contact information are pre-populated automatically. Odoo blocks the form to prevent duplicate tickets. The customer is forced to change their password before submitting.
3. What reference does Odoo provide to a customer immediately after they submit a ticket through the website form?
A link to a technical manual for self-repair. The personal phone number of the assigned agent. A specific ticket number for their reference.