Helpdesk

0 %

Course content

Helpdesk Reporting

10 XP

In this video, learn how to pull reports in the Helpdesk application. 00:00 - Intro 00:29 - Tickets Analysis 03:00 - SLA Status Analysis 04:53 - Customer Ratings 06:18 - Outro **Check out more Odoo tutorials** - Helpdesk tutorials - Service Level Agreements **App documentation** - Customer Ratings doc - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

Views
0	Total Views
0	Members Views
0	Public Views

Actions
0	Likes
0	Dislikes
0	Comments

1. What are the three main options available under the Reporting menu in Odoo Helpdesk?

Sales Analysis, Inventory Valuation, and Timesheets. Ticket Analysis, SLA Status Analysis, and Customer Ratings. Profit & Loss, Balance Sheet, and Cash Flow.

2. In the "Ticket Analysis" report, how can a manager check if the workload is distributed fairly among the support agents?

By using the "Average hours to respond" measure and grouping by "Priority". By using the "Count" measure and grouping the data by "Assigned to". By switching the report view to the "Pie Chart" and grouping by "Tags".

3. What is a unique feature of the Pivot Table view in the SLA Status Analysis report?

It allows users to add and display multiple measures (like number of tickets and average hours to respond) in the same report. It automatically sends a notification to any agent who has a failed SLA. It translates the report into the customer's native language using AI.

Helpdesk

Helpdesk Reporting

Share on Social Networks

Share Link

Share by mail

Embed in your website