Helpdesk

0 %

Course content

Help Center - Forums

10 XP

In this video, learn how to configure the first of three features of the Help Center - Forums! **Check out more Odoo tutorials** - Helpdesk playlist **App documentation** - Forums Doc - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

Views
0	Total Views
0	Members Views
0	Public Views

Actions
0	Likes
0	Dislikes
0	Comments

1. How can you automatically install the Odoo Website application if it is not already in your database?

By calling the Odoo sales team and requesting a new module. By enabling the "Community Forums" feature in the Helpdesk team settings. By clicking the Odoo logo five times on the main dashboard.

2. What new button appears at the top of a helpdesk ticket after enabling Community Forums for that team?

Convert to Blog Post. Move to e-Learning. Share on Forum.

3. What is a major advantage for a customer when an agent uses the "Create Ticket" option from within a forum post?

It allows the agent to discuss the issue privately in the backend without the customer revealing personal information publicly. It automatically gives the customer 100 Karma points. It forces the customer to pay for support before the conversation continues.

Helpdesk

Help Center - Forums

Share on Social Networks

Share Link

Share by mail

Embed in your website