Helpdesk

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Helpdesk Tickets

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In this video, learn the basics of Helpdesk tickets, how to convert tickets to opportunities, and how to close tickets. **Check out more Odoo tutorials** - Helpdesk Teams - Helpdesk playlist **App documentation** - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo: [demo] - Start a free trial: [trial]

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1. How is the priority of a ticket indicated in Odoo, and which value represents the highest priority?

By a numerical scale from 1 to 10; 10 is the highest. By stars; three stars indicate the highest priority. By color-coded labels; red is the highest priority.

2. What happens to the original Helpdesk ticket when it is converted into a CRM opportunity?

It remains open and active in the Helpdesk pipeline. It is automatically archived to avoid duplicating work. It is permanently deleted from the database.

3. In the "Automatic Closing" settings, what happens if the "Stages" field is left blank?

Odoo will look for inactive tickets across all stages to close them. The automatic closing feature will be disabled. Odoo will only close tickets that are in the first stage of the pipeline.

Helpdesk

Helpdesk Tickets

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