Helpdesk

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Course content

Help Center - elearning

10 XP

In this video, learn how to configure the second of three features of the Help Center - elearning! **Check out more Odoo tutorials** - Helpdesk playlist **App documentation** - elearning Doc - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. How can you add an eLearning course to a specific Helpdesk team in Odoo?

By creating a manual link in the team's description field. By ticking the "eLearning" checkbox in the team's settings and selecting the desired courses in the new field that appears. By assigning the eLearning manager as a follower of the Helpdesk team.

2. What information does Odoo automatically retrieve when you paste a video link into an eLearning course content form?

The video's thumbnail, title, and estimated completion time. The full transcript of the video translated into five languages. The names and email addresses of everyone who has watched that video on YouTube.

3. In the customer-facing eLearning page, what is the difference between a video with a "Preview" option and one without it?

Preview videos are only available for VIP customers who pay extra. Preview videos can be watched immediately, while others require the user to sign up or enroll in the course first. Preview videos are automatically deleted after being watched once.

Helpdesk

Help Center - elearning

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