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Live Chat: Setup

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In this video, learn how to create and configure a Live Chat Channel. **Check out more Odoo tutorials** - Live Chat: Chatbot - Helpdesk playlist **App documentation** - Live Chat - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. What happens when a customer starts a live chat on the website according to the configuration shown?

All employees in the company receive an email notification. The users listed in the "Operators" tab receive a notification in Odoo. The chat is automatically converted into a blog post.

2. In the "Channel Rules" tab, what does the "URL Regex" field allow you to do?

Specify exactly which web pages the live chat window should appear on. Change the color of the chat button based on the customer's browser. Automatically translate the chat into different languages.

3. How can a company use Odoo's Live Chat if their website is hosted by a third party (not Odoo)?

They must migrate their entire website to Odoo first. They have to use a special satellite connection. By copying and pasting the code provided in the "Widget" tab into their website's coding.

Helpdesk

Live Chat: Setup

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