Helpdesk

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Live Chat: Participate

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In this video, learn how to configure live chat settings, join a live chat channel, use canned responses, and create a ticket from a live chat conversation. 00:00 Intro 00:30 Set live chat preferences 01:55 Joining a channel 02:18 Managing Chat requests 04:00 Creating a ticket 05:05 Conclusion **Check out more Odoo tutorials** - Chatbots tutorial - Helpdesk playlist **App documentation** - Helpdesk docs - All Livechat docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. How can an operator customize the name that website visitors see during a chat?

By asking the system administrator to change their global username. By going to their user profile and editing the "Online Chat Name" field. The name cannot be changed; it always shows the employee's full legal name.

2. What are "Canned Responses" used for in a live chat conversation?

They are preconfigured shortcuts that replace short codes with longer, pre-written messages. They are automated replies that block customers from complaining. They are special emojis that represent different product categories.

3. Which command can an operator type directly in the chat box to create a helpdesk ticket from the current conversation?

/create_help /new_issue /ticket (followed by the ticket title).

Helpdesk

Live Chat: Participate

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