Helpdesk

Helpdesk

Responsible	Josué Isaí Casiano Santos
Last Update	02/26/2026
Completion Time	2 hours 14 minutes
Members	1

Course
Reviews

Overview
- Helpdesk Overview
  
  Preview 10 xp
- Helpdesk Teams
  
  Preview 10 xp
- Website & Email Tickets
  
  Preview 10 xp
- Service Level Agreements (SLAs)
  
  Preview 10 xp
- Helpdesk Stages
  
  Preview 10 xp
- Helpdesk Tickets
  
  Preview 10 xp
- How to Receive Tickets
  
  Preview 10 xp
Live Chat
- Live Chat: Setup
  
  Preview 10 xp
- Live Chat: Chat Bot
  
  Preview 10 xp
- Live Chat: Participate
  
  Preview 10 xp
- Live Chat: From Chatbot to SO
  
  Preview 10 xp
- Live Chat: Track Visitor Activity
  
  Preview 10 xp
Advanced
- Customer Ratings
  
  Preview 10 xp
- After-Sales Features
  
  Preview 10 xp
- Track & Bill Time
  
  Preview 10 xp
- Helpdesk Reporting
  
  Preview 10 xp
- Help Center
  
  Preview 10 xp
- Help Center - elearning
  
  Preview 10 xp
- Help Center - Forums
  
  Preview 10 xp
- Help Center - Knowledge
  
  Preview 10 xp