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ISO 9001:2015

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1. What is the primary aim of this International Standard?
To standardize the structural layout of all quality documentation. To demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. To provide a definitive guide for setting market prices for products.
2. In the PDCA (Plan-Do-Check-Act) cycle, what does the "Plan" stage involve?
Establishing the objectives of the system and the resources needed to deliver results. Taking actions to improve performance as necessary. Implementing the actions determined in the planning stage.
3. According to Clause 4.1, the organization must determine external and internal issues that:
Are only related to the human resources department's performance. Are published in the local newspaper regarding its competitors. Are relevant to its purpose and affect its ability to achieve the intended results of the QMS.
4. Top management must demonstrate leadership and commitment regarding customer focus by ensuring that:
All products are sold at the lowest possible cost. Customer and applicable statutory and regulatory requirements are determined, understood, and consistently met. The quality policy is kept secret from external parties to maintain a competitive advantage.
5. How often should an organization conduct internal audits?
Only when a major nonconformity is reported by a customer. Every time there is a change in the top management personnel. At planned intervals to provide information on whether the QMS conforms to requirements.
External sources
ISO 9001:2026